Kekki Cakery — Order & Quote Request

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Quick note before submitting 💕

Please tick each point to confirm you've read and understood it. All are required. 🤍

⏰ Response timeOur usual response time is within 48–72 hours during business hours. For events within the next 3 days, we'll do our best to prioritise your enquiry, though an immediate or same-day reply may not always be possible.⏳ Fridays–Mondays are our busiest production days, so quotation replies may take a little longer during this period. Thank you so much for your patience and understanding! 🫶

🎂 Cake designsWe're a buttercream-based cakery and that's what we do best! 💕 If your design requires fondant elements, we'll let you know what's feasible. For AI-generated cake references, we'll use them as inspiration rather than replicate them 100%, adding our own little Kekki touch to bring your cake to life. ✨

✨ Progress updatesWhile your cake is being created, we don't send work-in-progress photos or updates. Our team will create your cake based on all the details confirmed with you. 🫶

✏️ Drafts & drawingsAs every cake is individually handmade, we don't provide sketches, drafts or drawings before we start. We'll create your cake based on your confirmed details and reference images, with our own little Kekki touch. ✨

💕 Booking & cancellationsOnce payment is made, your order is confirmed and the slot is reserved specially for you. As such, cancellations are not refundable.If your plans change, just let us know at least 3 days before your event and we'll provide the order value as credit, valid for 3 months. Cancellations made less than 3 days before the event will be considered fulfilled/sold, and no credit will be provided.

Terms & Conditions

Tap to read our full Terms & Conditions

Design

Handmade Nature: Each cake is unique; we can't make exact copies. Any cake photos you share with us or that are provided by Kekki serve as inspiration for designing.
Colour Discrepancies: Colours can look different on screen.
Design: Once cake has been baked and decorated no changes are allowed. We operate as a lean team and do not provide progress or photo updates during production, so we can focus on getting every cake right. We appreciate your understanding.

Allergens

We are MUIS Halal Certified. All products are produced in a facility that may contain nuts, gluten, and other allergens. Products may contain traces of these items.
Dietary Requirements: It is your responsibility to inform Kekki in writing of any dietary requirements before receiving the invoice.
Non-Edible Items: Some non-edible items may be used as decorations or packaging for the products. It is your responsibility to remove any non-edible items before consumption.

Payment Terms

Payment Method: Payment to be made via PayNow to UEN 202400891E ONLY. Indicate your invoice number upon payment and provide us the screenshot of your payment via WhatsApp. Subject to our availability — we recommend securing your slot via payment on a first-come-first-served basis.
Order Confirmation: Your order is confirmed when all details are correct and we receive 100% of the payment. No changes or cancellations can be made. Non-refundable.
Commencement of Work: We start making your cake once payment is complete and design details are set.

Cancellation

Cancellation: Strictly no cancellation after payment has been made and order is confirmed. No last-minute (less than 4 days prior to fulfilment date) cancellation — product will be deemed sold, no credits reissued, no rebake.
Changes: Changes of date are to be made 1 week prior to collection and will be subject to availability.
Right to Cancel: Kekki reserves the right to cancel orders at any time. Payments already made by the customer will be issued as credits for up to 6 months from the initial fulfilment date.

Return / Refund Policy

Complaints: All orders are checked for defects before delivery. If you receive a defective item, please contact us immediately upon receiving with your invoice number, name, address and reason for return/exchange. We will not be responsible for complaints received once the cake has been under your care/storage/after consumption.
Return Responsibility: The cost of returning the item to us is your responsibility.
Refund Policy: Any refund conclusion is strictly at Kekki's discretion. We do not offer cash or bank refunds under any circumstances. For exchanges or returns, store credits with a one-month expiry will be given. Credits not used by then will be deemed expired.

Storage & Shelf Life

Storage: Cakes need to be handled with care and refrigerated. Can be left out 30–45 mins in an air-conditioned room, or 15–30 mins at room temperature, subject to conditions.
Shelf Life: Best consumed within 3 days. For cakes with fruits, best consumed on the same day.

Self Pick Up

By Appointment: Self collection is strictly by appointment; changes or late charges apply. Additional $10/hour for holding applies. Uncollected cakes will be disposed after 24 hours from the said collection date and time.

Delivery

Delivery Areas & Fees: Our delivery covers all areas in Singapore. Refer to our delivery fee table for more information.
Redelivery Charges: Should redelivery be required within the delivery time frame, charges apply. We strongly discourage leaving cakes/bakes outdoors as they are perishable and require refrigeration.
Own Courier: If you use your own courier, you're responsible for liaising with them directly. Arrange a car, not a motorbike, to transport your cake safely.

Collection / Delivery Terms

Kekki Responsibility: While we take every precaution during delivery and setup, we cannot be held responsible for any damage once our products have been delivered/collected.
Customer Responsibility: Please ensure you or a designated representative is available to collect the product at the agreed time and location. Fees apply for redelivery, and any damage from unavailability is the customer's responsibility.
Delivery Timing & Variability: We deliver freshly baked cakes every day. You may request a specific delivery time slot; note deliveries may arrive early, on time, or slightly delayed depending on driver availability, route conditions, weather, and distance.

I have read and agree to Kekki Cakery's Terms & Conditions above. *

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Your details

Your name / Person ordering *

Mobile *

Email *

We'll revert to you with your quotation within 48–72 hours. 🤍

3

Reference photos

Upload design references for your quote *

🎂

Tap to upload or drag photos here

JPG / PNG / HEIC — up to 2 images

A clear design + your cake size are what let us quote accurately. Got more than 2 references? Send the rest to us on WhatsApp. 🤍

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Cake details

What would you like to order? *

Cake 🎂

Cupcakes 🧁

Number of tiers *

1 Tier

2 Tier

3 Tier

Size *

Shape *

Flavour

Premium flavours require a top-up. 🤍

Budget range

Helps us recommend the best design within your budget 💜

Message on cake

Design notes

➕

Add-ons (optional)

Cupcakes 🧁

Famous OG Banana Cake 🍌

Full 6-inch square serves 10–12 · Half serves 5–6 🤍

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Collection or delivery

🏠 Self-collect
at S537643

🚚 Delivery
select timeslot

Slot availability

—

Available Limited slots Delivery only Partially booked Fully booked

Tap a date to select it. Availability is indicative and confirmed only once payment is made. 🤍

🏠 Self-collection hours
Tuesday–Saturday: 9:00am – 5:45pm
Sunday: 9:00am – 11:45am (half day)
Monday: Delivery only — no self-collection

Date *

⚠️ Last-Minute Order Notice

Your event is within the next 3 days. We do accept selected last-minute orders, subject to slot availability and design feasibility. Certain designs may need to be simplified or adjusted based on the available preparation time.

We will do our best to prioritise urgent enquiries; however, submitting this form does not guarantee order acceptance or an immediate or same-day response.

I understand that this is a last-minute enquiry and that submitting this form does not guarantee acceptance or an immediate or same-day reply.

When do you need it? *

We accept selected last-minute orders, subject to slot availability and design feasibility. Please select the timing that best applies. 🤍

Collection time *

AM

PM

🕘 Self-collection hours (by appointment only)

Tuesday–Saturday: 9:00am – 5:45pm
Sunday: 9:00am – 11:45am (half day)
Monday: delivery only — no collection

Delivery address *

The delivery recipient is different from the person placing this order.

Recipient contact name *

Recipient mobile number *

Please ensure the recipient is contactable during the selected delivery window. 🤍

Preferred delivery timeslot

Standard delivery from $16. 1-hour rush from $28. Fees vary by area — see the chart below. 🤍

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Make it a gift?

Add a gift card — $1.20 🎀 We'll include a handwritten card with your message.

Yes

No